Shipping policy

Shipping Policy

Last updated: October 17, 2026

Shipping Destinations

Novanex LLC offers shipping within the United States and international shipping to supported destinations. Available shipping options and rates are displayed at checkout.

Processing Time

Orders are normally dispatched within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays.

This is the time needed to prepare and dispatch your order. Carrier transit time is additional. Local delivery and pickup arrangements are confirmed separately.

Shipping Rates and Delivery

Shipping charges are calculated at checkout based on the destination and available shipping service. You can review the shipping cost before completing your purchase.

Transit times vary by destination, shipping service, and customs processing where applicable. Tracking information will be provided when available.

Free Local Delivery

We offer free local delivery to eligible addresses within our local service area.

Confirm availability for your address at checkout, where offered, or contact us before ordering. We will coordinate delivery arrangements with you.

Local Pickup

Local pickup is also available. Select this option at checkout when offered, or contact us before ordering to arrange pickup.

We will confirm when your order is ready and provide the pickup location and instructions. Please wait for that confirmation before arriving and have your order confirmation available.

International Duties, Taxes, and Fees

International orders may be subject to import duties, taxes, and customs-clearance fees.

Where supported by the destination and shipping service, duties and import taxes may be collected at checkout. Any amounts collected will be identified in your order total, and we will arrange shipment with those charges prepaid.

If import charges must instead be paid by the recipient upon arrival, this will be disclosed before you complete your purchase. You are responsible for charges disclosed as payable upon arrival, except where applicable law requires otherwise. These charges are separate from the shipping fee.

Customs authorities and carriers determine applicable import charges and clearance requirements. Customs processing may affect delivery times.

Address Information

Please verify your shipping address before completing your order. Contact us promptly if a correction is needed. Changes may not be possible after dispatch.

If an address error supplied by the customer results in additional delivery or reshipping costs, we will explain those costs and obtain agreement before arranging reshipment, subject to applicable law.

Delays, Missing Packages, and Delivery Issues

If we cannot dispatch your order within the promised timeframe, we will notify you and provide the applicable options to accept a revised shipment date or cancel for a prompt refund.

Refunds required for canceled, unshipped orders will be returned to the original payment method, rather than replaced with store credit.

If your order appears lost, arrives damaged, or contains an incorrect item, contact us promptly with your order number and a description of the issue. Include photos if available and retain the item and packaging where practical.

We will investigate and provide an appropriate resolution consistent with applicable law. Our request for prompt contact does not shorten your statutory rights or claim periods.

Returns

For return eligibility and instructions, please refer to our Return and Refund Policy. Nothing in this Shipping Policy limits your statutory rights or applicable warranty protections.