Return Policy

• Eligibility
  Returns under this policy are limited to manufacturing defects or failure to perform as described under normal use. Submit your request within 14 calendar days of delivery. Changes of mind or personal preference alone do not qualify.
• Requesting a return
  Contact Novanex LLC with your order number or other proof of purchase and a description of the issue. Include photos or video if available. Contact us before shipping the product so we can provide return instructions.
• Inspection and exclusions
  Returned products are inspected to verify the reported issue. Normal wear and tear, and damage caused by misuse, abuse, or accidents after delivery, are excluded. If a request is declined, we will explain the reason.
• Store credit
  Once inspection confirms an eligible issue, Novanex LLC will issue store credit for the amount paid for the returned item, unless applicable law or an applicable warranty requires another remedy. Store credit may be used toward a future Novanex LLC purchase.
• Return shipping
  For confirmed eligible defects or performance failures, Novanex LLC covers reasonable return shipping costs using the return method we authorize. Contact us before purchasing return shipping.
• Your legal and warranty rights
  This policy does not limit your statutory rights or rights under any applicable warranty. The 14-day request period does not shorten any legally applicable warranty or claim period. Where applicable law requires a refund, repair, replacement, reimbursement, or another remedy, those requirements take precedence.